FAQ

Here are some frequently asked questions about telemedicine and our company:

Q: Do I have to pay for special equipment or programs to use telemedicine?
A: Not necessarily, you can use the technology you already have to provide quality, cost efficient care.

Q: What devices are compatible with our services?
A: Smartphones, tablets, laptops, and desktops are all compatible with our services.

Q: How do we ensure the highest level of confidentiality?
A: We are 100% HIPAA compliant and have BAA’s with all our contractors. We maintain the most up-to-date encryption and security to protect all patient and client information.

Q: What is the quality of care compared to that of a doctors office.
A: Telemedicine may allow doctor’s to give more focused attention as they do not have as many time restraints. Telemedicine also gives you access to the physician and specialists within minutes; no more waiting days or weeks for an appointment!

Q: How are prices for services determined?
A: Because we know that every facility has specific strengths and needs, we work closely with each client in order to design a plan of services that will best fill those needs. Please Contact Us to discuss your facility’s needs.

Q: “Why do I need CTS in order to use Telehealth services?
A: Even though Telehealth can simply be healthcare using technology that you already have, CTS is comprised of a network of professionals with 40+ years of medical experience.”

Q: Will CTS be replacing some of our existing staff?
A: At CTS, we know we could never replace your valuable staff, we instead want to partner with the facility and staff to help provide top notch quality of care. Together we know we can help lower overhead costs and improve the facility’s overall bottom line.

Q: Are we able to provide services outside of Southwestern Pennsylvania?
A: Yes. Even though we are based in Pennsylvania, we are able to partner with medical professionals all over the world to offer our services. Please Contact Us to see if we can serve in your area.

Q: How do I learn about career opportunities with CTS?
A: If you are interested in possible career opportunities with us, please visit our Career Opportunities page or Contact Us to learn more.